Facebook · Direct messages · Comments
Facebook Messenger and comment auto-reply
Messenger messages to your Page and comments under your posts get an accurate reply within seconds, based on your opening hours, prices, terms and documents.
Léa Martin · Facebook comment — Do you deliver on Sundays?
Automatic reply — Hi Léa! We deliver Monday to Saturday. For a Sunday order, in-store pick-up is available from 9 am to 12 pm.
What you gain
Messenger and comments together
A single setup for Messenger conversations and comments on your posts.
Sourced answers
The AI makes nothing up: it relies on your knowledge base and invites people to contact you when information is missing.
Spam and trolls blocked
Block someone in one click, on all their platforms at once; deleted comments are archived.
Several Pages
Connect every Page you manage and follow them all from the same Log.
Set up in three steps
Connect with Facebook
In one click: choose the Pages to link and grant the permissions requested by Meta.
Add your information
FAQ, documents, website pages: the AI uses them to answer accurately, on Messenger and in comments.
Turn on replies
Choose direct messages and/or comments, test a sample reply, then switch on.
Frequently asked questions
Do I need to be a Page admin?
Yes, or have sufficient access to the Page in Meta Business: it is required to authorise replies on its behalf.
Does the AI reply to comments on ads?
It replies to comments on the Page’s posts received through Meta’s API; you can ignore certain posts with a rule.
Can it be combined with Instagram?
Yes: the same Meta connection links Messenger, the Page and the associated professional Instagram account.
What happens if a comment is deleted?
It is automatically archived in the Log, and no reply is sent.
Other platforms
- WhatsApp
Direct messages - Instagram
Direct messages · Comments - TikTok
Comments - Google reviews
Reviews
Ready to never leave a message unanswered?
Create your account, connect a platform and watch the first replies go out today.