Frequently asked questions

Everything you need to know before letting AI handle your replies: reliability, platforms, plans, data and cancellation.

Could the AI say something wrong?

No: it relies solely on your knowledge base for facts. When it lacks information, it invites the person to contact you. You also set the topics to avoid.

What is the difference between the plans?

Only the number of automatic replies per month. Rules, contacts, connectors, monitoring, security: every feature is included in every plan, and you can switch at any time.

Can the AI suggest appointments?

Yes, with the Calendly connector: when someone asks about availability, the AI reads your free slots, suggests some and sends the booking link. It never books on your behalf.

Can I take back control?

At any time: pause replies on a platform, write a reply yourself, or edit the AI’s replies so it keeps improving.

What happens if I reach my quota?

New messages are put on hold, with nothing lost. They resume automatically at the start of the following month, or as soon as you change plans.

Which languages does the AI reply in?

In each person’s own language by default, or in a language you choose per platform.

Is my data protected?

Each account is isolated, platform access is encrypted, two-factor authentication is available and you can limit retention or delete a person’s data.

How do I cancel?

From your account, in one click, via the secure payment portal. Your subscription ends at the close of the current period.

Which platforms can the AI reply on?

Currently: WhatsApp, Instagram, Facebook Messenger & Page, TikTok and Google reviews. Direct messages, comments or reviews depending on what each platform allows, all from a single dashboard.

How long does it take to get started?

About ten minutes: connect an account, set the tone and your information (FAQ, documents, website pages), check a sample reply, then turn on automatic replies.

Do I need technical skills?

No. Accounts connect in one click (or with a number or token for WhatsApp and Telegram), and a step-by-step guide comes with every platform.

Can the AI reply to Google reviews?

Yes: connect your Google account and all your business profiles are added. The AI reads the rating and the comment, thanks people for positive reviews and answers negative ones tactfully, as the “Response from the owner”.

Can I review replies before they are sent?

Yes, as you prefer: per platform, per message type or with a rule (for example complaints or negative reviews). These messages wait for your approval in the Log, with a reply suggested by the AI.

Which artificial intelligence is used?

Claude, Anthropic’s AI model, known for the quality of its writing and its caution. Under Anthropic’s terms, data sent through its API is not used to train its models.

Can several people use the account?

Yes: invite your colleagues, each with their own access, alerts and action history. The number of users included depends on the plan.

Are replies written by hand counted?

No: only the AI’s automatic replies count towards your quota. Replies you write yourself from the Log are unlimited.